Refund & replacement policy

If your eSIM can't be installed, can't be activated, or won't connect in your destination due to a fault with the eSIM or plan, you're covered for a free replacement or a refund for 30 days from the date of purchase.

Contact us with your order number within 30 days of purchase and we'll investigate. Your order number is in your delivery email.

Once we've confirmed the fault, we'll replace it free of charge or, if that's not possible, refund the order to your original payment method — typically within 5–10 business days.

One replacement or refund per order.

Because eSIMs are digital, single-use data plans delivered immediately by email, we can't refund:

• a change of mind (see immediate delivery below)
• a device that isn't eSIM-compatible or is carrier-locked
• data you've already used
• a plan that has already activated and worked as intended
• temporary local network outages or maintenance by the carrier, which are outside our control

Your eSIM is digital content delivered by email straight after payment. At checkout you confirm you want it delivered right away and accept that you lose the standard 14-day withdrawal right once it's sent.

This doesn't affect the replacement and refund policy above for a faulty eSIM or plan. It is also explained in our Privacy Policy.

Questions about an order? Reach us through the support page and include your order number.